Frequently Asked Questions
Your questions are important to us. We have compiled a list of questions and provided answers to keep you informed. If you cannot find your answer here, call us today!
Q: How will I know it is a Dependable Services technician at my door?
A: All of our technicians will be in a Dependable Services uniform and driving a company van with our name on it.
Q: What are your payment terms?
A: We are a COD company. We expect to be paid at the completion of the call. We accept cash, checks, Visa, Master Card, and Discover Card.
Q: What are your labor rates?
A: Dependable Services uses a flat rate pricing system. We do not charge by the hour, we charge by the repair.
Q: What is a flat rate pricing system and how does it work?
A: Our Flat Rate Price guide is like a price catalog of all products and services used by our technicians on service calls.
When the technician arrives at your home, he does a diagnostic analysis of your equipment to determine what is wrong. This is similar to a visit to the doctor. Before the doctor can prescribe any procedure or medication, he has to look you over to see what is going on.
Once our technician has a complete breakdown of what needs to be done to fix your equipment, he will come to you and tell you what must be done and how much it will cost - BEFORE he does any repairs. This is where you may decide to proceed with the technician's recommendations OR you may decline to have the work done.
If decide to proceed with the repairs, you simply sign off that you want the repairs done, and our certified technician doesn't stop until it is finished. You pay only what you were quoted whether the repairs take 30 minutes or 3 hours. (*Next Day Air shipping will be an additional charge on the invoice)
If you decline the technician's recommendations, all you pay is the diagnostic fee. You will receive a copy of the technician's recommendations so you can call us when you're ready to have the work professionally completed.
Q: How much do you charge to come and check out an appliance or my heating and air conditioning system?
A: Our diagnostic fee for home appliances is as follows:
- 1st appliance - $79.95
- Additional appliances - $49.95
Our diagnostic fee for a heating and air conditioning system is as follows:
- 1st heating & cooling system - $89.95
- Additional system - $49.95 (additional systems must be at the same house)
Q: What does your diagnostic fee cover?
A: Our diagnostic fee includes the technician's time to drive to your home (trip charge) as well as the technician's time to diagnose the problem.
Our technician will then let you know what needs to be done and how much it will cost.
Q: Does the technician have the parts in his van to repair my equipment?
A: Probably! We do our best to carry as many parts as possible in our company vans. If we don't have the part on our service truck we can usually get it quickly We make every reasonable effort to repair your item as quickly as possible.
Q: Will I be charged another diagnostic fee when you come back to complete the repair?
A: This is a wonderful benefit to flat rate pricing. There is NO additional charge for our technician to come back to finish a repair because he had to pick up a part. You only pay the quoted flat rate price for the repair, not for our trip to the parts store.
Q: If parts have to be ordered, can I have them shipped "Next Day Air"?
A: Yes, parts can be shipped "Next Day Air". The additional fee for Next Day Air shipping will be added to your invoice.
Q: Can I set up a certain time for your technician to come out for service?
A: We set up a certain number of calls for each technician. We cannot set an exact time for a call; however, we can give a window of a 4-hour time frame within which your call will be handled. We want to get to you quickly. It helps you, and it is better for us too!
Before we send a technician, we will call you to be sure someone is home or will meet our technician. If we do not get in touch with someone, the call is rescheduled for the next day or until someone calls us back and reschedules for another day. This is why we ask for as many numbers as possible such as home, work, or cell phone.
Q: How long is the warranty period for a repair of my appliance or equipment?
A: We stand behind the labor repair on an appliance for a full 30 days! We honor the manufacturer's warranty for parts and appliances, which is a one warranty.
We warranty the labor on heating and cooling equipment repairs for one year. We honor manufacturer's parts labor warranties for a full 90 day!.
BEFORE YOU CALL
Q: Is there anything I can check before my Dependable Services technician arrives?
A: Yes, always check the breakers to be sure they are ON, and have not been tripped. If you are uncertain how to do this safely, wait for our technician to arrive.